Frequently Asked Questions
Everything you need to know about our satellite hardware, airtime plans, shipping, and support.
Satmatics supplies satellite communication hardware, IoT tracking devices, and airtime plans for global connectivity. Our product range includes satellite phones (Iridium, Thuraya, Inmarsat), GPS trackers, EPIRB & PLB safety beacons, GMDSS maritime equipment, satellite broadband terminals, and prepaid or monthly airtime subscriptions. Everything we sell is sourced from authorised distributors and comes with full manufacturer warranty.
After purchasing an airtime plan from our shop, you will receive activation instructions by email within one business day. For prepaid SIM cards, we will send you the SIM along with a step-by-step activation guide. If you need help, our support team can walk you through the process over the phone at +44 20 7120 0100 or via the contact form on our website.
Yes. We ship worldwide from our base in London, United Kingdom. Standard international delivery typically takes 5–10 business days depending on the destination. Express shipping options are available at checkout. All orders include tracking information so you can monitor your delivery. Please note that customs duties and import taxes may apply in certain countries and are the responsibility of the buyer.
We offer a 14-day return policy on unused and unopened products in their original packaging. Faulty items are covered under the manufacturer warranty, which varies by product (typically 1–2 years). To start a return, please contact our support team with your order number. We will provide a returns authorisation and shipping instructions. Refunds are processed within 5 business days of receiving the returned item.
Absolutely. Choosing the right satellite device depends on your use case—whether you need coverage at sea, in remote land areas, or in the air. Our team can advise on network coverage, device features, and the best airtime plan for your needs. Simply fill out the contact form or call us at +44 20 7120 0100 and we will be happy to help.
Yes, we offer volume discounts and trade pricing for businesses, fleet operators, and resellers. If you are looking to equip a team or organisation with satellite devices, get in touch with us for a custom quote. We work with maritime companies, expedition outfitters, NGOs, and government agencies worldwide.